Could not update sophos antivirus mac how to#
If you purchased the product using a different email account than the one you were already using, follow these steps to remove Sophos Home and re-install it using the Premium dashboard: How to re-install Sophos Home
Could not update sophos antivirus mac install#
The dashboard used to download and install Sophos Home must read Premium (otherwise, you may be using a different email address).If you have recently purchased Sophos Home Premium and your previously installed Sophos Home version still reads free, please review the following: Note: If the computer has been manually removed from the Sophos Home dashboard, follow these steps to remove and re-install Sophos Home on the computer: How to re-install Sophos Home Scenario 1 - Sophos Home Free/Trial has been recently upgraded to Premium The below listed solutions cover how to solve the problem, based on specific scenarios. You have used an account-less download instead of downloading Sophos Home from your existing dashboard. The computer information was removed manually from the Sophos Home Dashboard.Ĥ. You are accessing the Sophos Home dashboard for a different account than the one that the software was installed under.ģ. The Sophos Home software has been installed using an old installer.Ģ. The usual causes for a computer not showing in the Sophos Home dashboard are:ġ. This article covers how to troubleshoot situations in which Sophos Home is installed on a Windows or MacOS device but does not appear on the Sophos Home Dashboard. Applies to Sophos Home for Windows and MacOS